Privacy Policy

Your wardrobe is personal, and your data should feel protected. This policy explains how Minterus collects, uses, stores, and shares information when you visit or shop at minterus.com.

What you need to know

• We collect identity, contact, order, and technical information to run our store and support your purchases.
• We use this data for order fulfillment, customer care, fraud prevention, analytics, and—only with consent—optional marketing.
• We share necessary details with payment processors (PayPal, Stripe, Airwallex), shipping carriers and logistics partners, analytics providers, and legal authorities when required.
• You can access, correct, or delete your data and manage cookies and marketing choices. Contact [email protected] for help.

1. What personal data we collect

Identity and contact details

Name, email address, shipping and billing addresses, and any information you provide when contacting support.

Order and payment information

Order history, items purchased, transaction amounts, and payment method details. Payment card data is handled by our payment processors and is not stored in full by Minterus.

Technical and usage data (including cookies)

Device and browser information, IP address, session identifiers, pages viewed, and interactions with our site. Cookies and similar technologies help us provide core functionality, understand performance, and—if you consent—deliver marketing.

Communications preferences

Your choices about email subscriptions, marketing consents, and cookie settings.

2. Why we process your data

Order fulfillment and operations

To process payments, manage orders, arrange shipping, provide invoices, and deliver your purchase.

Customer support

To respond to questions, handle returns or order issues, and improve our service quality.

Fraud prevention, security, and legal compliance

To verify transactions, protect our website, and comply with applicable laws, regulations, and tax requirements.

Analytics and site improvement

To understand site performance and shopping behavior so we can refine navigation, fit information, and product presentation.

Marketing with choice

With your consent, to send updates about collections or promotions and to deliver more relevant experiences using optional marketing cookies. You can opt out at any time.

3. Cookies and similar technologies

Essential cookies

Required for core site functions like cart, checkout, and account sign-in. These cannot be turned off in our systems.

Analytics cookies

Help us measure traffic, diagnose issues, and enhance the shopping experience. You may disable these via your browser or device settings.

Optional marketing cookies

Used to personalize content or offers. These run only if you provide consent and can be withdrawn at any time.

Your controls

You can manage cookies through your browser settings and by adjusting your preferences on our site where available. Disabling certain cookies may affect site functionality.

4. When and with whom we share data

Payment processors

To complete your purchase we share necessary data with PayPal, Stripe, and Airwallex. Credit/debit card transactions are processed by these providers.

Shipping carriers and logistics partners

We share delivery details needed to ship your order and handle returns or exchanges.

Service providers and analytics partners

We may share limited information with vendors who host our website, provide customer support tools, or deliver analytics services. They are authorized to use data only to perform services for us.

Legal and compliance

We may disclose information if required by law, court order, or to protect our rights and customers.

5. Data retention and protection principles

We keep personal data only as long as needed for the purposes described above, including meeting legal, accounting, or reporting obligations. Order records are retained as required by applicable laws. Account information is kept while your account remains active or as needed to provide services. Marketing data is retained until you opt out or withdraw consent.

We use administrative, technical, and organizational safeguards designed to help protect personal data. No method of transmission or storage is completely secure, but we work to prevent unauthorized access or misuse.

6. Your privacy rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to fix inaccurate or incomplete information.
• Deletion: Request deletion where applicable by law.
• Portability: Receive certain information in a portable format.
• Marketing choices: Opt out of marketing emails at any time and disable optional marketing cookies.

California (CCPA/CPRA): California residents may request access, deletion, correction, and to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising. To exercise these rights or to limit the use of certain personal information, contact [email protected] with “California Privacy Request” in the subject line.

EEA/UK (GDPR): You may have rights to access, rectify, erase, restrict or object to processing, and data portability. Where we rely on consent, you can withdraw it at any time. You also have the right to lodge a complaint with your local data protection authority.

7. Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided personal information, please contact us so we can delete it.

8. How to contact us about privacy

Email: [email protected]

Address: 68 Quí Lân 3, Thạnh Quới, Vĩnh Thạnh, Cần Thơ

9. Effective date

This Privacy Policy is effective on the date this page is published and may be updated periodically to reflect changes in our practices.